FAQs

Q: What is DSL?
A: DSL (digital subscriber line) is an always-on internet connection that uses the same regular wiring as your telephone service. All of the same internet resources that you enjoy with your dial-up modem connection are available, but the difference is the speed!

Q: How do I signup for DSL?
A: To sign up to receive TotelCSI's DSL service, feel free to call Totel at 1-888-580-2208. We will check to make sure DSL is availible in your area and work through the process of signing you up.

Q: Will I need to install special wiring?
A: No. The vast majority of homes and businesses will not need special wiring, as DSL works over the same lines that carry your telephone service.  A dedicated jack will be installed to improve the connection.

Q: How fast is DSL compared to dial-up?
A: DSL is capable of speeds up to 7.1mbps, or about 100 times faster than a 56k modem.

Q: How much bandwidth will I need?
A: A household with multiple devices (phones, tablets, laptops, game consoles and video streaming devices) may be connecting multiple devices to the internet at once.  If you fit this profile, you will probably need more bandwidth.  Saturating a network with many devices at once makes it seem like your speeds are slow when actually the household is maxing out their bandwidth.

Q: How do I change my password?
A: To change your password, call our 24/7, toll-free support number at 1-866-30-TOTEL. Our Technical Support Representatives will ask you to provide proof that you are the owner of the account for security, and then will change your password to whatever you would like it to be.