Lifeline & Link-Up

Lifeline

Lifeline is a government program that offers qualified people a discount on their monthly local telephone bill. Each state has its own guidelines to qualify. The Federal Government as well as the state governments of Kansas and Oklahoma support it.  Eligible consumers can receive a $9.25 per month discount from the federal program, as well as a discount from the state program.

Eligible residents of tribal lands can receive additional Lifeline support, which can lower their basic monthly service to $1.

Link-Up

Link-Up helps households pay the installation charge for telephone service. This program pays some of the cost of installing local service in your home. It does not include the installation of inside wiring.  Only those qualifing for Lifeline and residing on Federally recognized Tribal Lands qualify for Link-Up. It can only be used for activating new phone service or activating existing service in a new location.

Toll Limitation Service (TLS)

Toll Limitation Service helps households save money by blocking toll calls from being made, thus preventing costly long distance bills.

You may apply for Lifeline, Link-Up, and Toll Limitation by calling Totah Communications, Inc. at 1-888-580-2208.

Lifeline Program
Frequently Asked Questions

Q: What type of service do I get when I sign up for Lifeline?

A: Lifeline customers get the same local service features as other Totah customers, which includes unlimited local calling, access to 911 emergency services, access to directory assistance, and access to telecommunications relay service.

Q: Does Lifeline lower the cost of my long distance charges?

A: Lifeline is a discount on local phone service.  There will be additional charges for toll calls.  The rates for toll calls will vary based on the selected toll carrier.  If eligible for Lifeline, a customers may chose Toll Limitation Service (TLS) at no cost, to avoid incurring large long distance fees.

Q: How much can I save on my phone bill?

A: The benefits apply to your local telephone service charges that you purchase as a flat rate service. They will also cover the subscriber line charge. The total amount is determined by each state. A telephone company representative can assist you in determining exactly how much you can save.

Q: How do I know if I qualify?

A: Income-Based Eligibility - You are eligible for Lifeline if your household income is at or less than:
•135% of the federal poverty level

A: Program-Based Eligibility - You are eligible for Lifeline if you participate in any of the following programs:
• Federal Public Housing Assistance / Section 8
• Supplemental Nutrition Assistance Program (SNAP)
• Medicaid
• Supplemental Security Income (SSI)
• Federal Veteran's Pension or Survivor's Pension benefit.
If you reside on Tribal lands, the following additional programs can also be used to demonstrate eligibility for the federal Lifeline program:
• Bureau of Indian Affairs General Assistance
• Tribally-administered Temporary Assistance for Needy Families (TANF)
• Food Distribution Program Indian Reservations
• Head Start (Only applicants who satisfy the income qualifying eligibility provision)

Q: What are the restrictions for Lifeline?

A: There are some rules to follow to receive the benefits:
1. Only one residence telephone line in a household can receive program support.
2. A household may not receive Lifeline/Linkup benefits from multiple service providers.
3. Only one person in a household can qualify to receive program benefits.
4. Customers must remain with their service provider for a minimum of 60 days (voice) or 12 months (fixed/mobile broadband) before switching their Lifeline benefit to a different provider (limited exceptions apply).

Q: How do I apply?

A: To apply for Lifeline Service call 1-888-580-2208 and ask for an application. You will be asked to provide proof of your eligibility by providing a copy of a document that verifies that you participate in a program mentioned above. Proof of total household income may be required for income based qualification.

Q: How do I continue to receive Lifeline benefits?

A: You are responsible to contact Totah Communications, Inc. if you are no longer eligible for Lifeline service. Should you become disqualified for Lifeline service at any time, you will be billed at the local rate. Each year, you will receive a notice that asks you to recertify your eligibility to remain eligible for Lifeline service.

Still looking for more information?  Check out www.lifelinesupport.org/ls/